Apprentice Business & Marketing Administrator

About Yoma Digital

At Yoma, our strength is in our people. Our values derive from a straight-talking, honest approach and a constant drive to progress— both for our clients and ourselves.

We recruit people with raw potential: individuals who are willing to grow, learn, and bring innovative ideas to life.

The Apprenticeship Overview:

An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations. 
 
An assistant administrator’s work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations.  They representthe organisation when dealing with internal and or external stakeholders. 
 
In their daily work, an employee in this occupation interacts with colleagues, supervisors, senior managers, clients, customers, contractors, suppliers, service users, and government agencies.  

The qualification will involve the candidate undertaking the following duties to meet the Knowledge, Skills and Behaviours required for the Apprenticeship Standard: 

• Communicate with stakeholders, such as internal teams and external organisations, using appropriate methods and professional language. This may include letters, phone, face-to-face, e-mail, videocall, online chat functions or digital platforms
• Support internal or external events or meetings, in person or on line, following organisational policies and procedures.
• Access and store information securely in line with organisational requirements for future use and recovery. For example physical and or digital filing systems
• Use software packages to collate, input and extract data and information in line with organisational requirements. For example updating office databases, stakeholder records or notes, finance records, CRM systems or sending mailshots
• Format and input data in line with organisational requirements. For example, redacting information, stakeholder details, expenses, travel and routine reports. Report or escalate errors, breaches or concerns to supervisor or line manager
• Provide support to team members to help ensure that activities are carried out within agreed timescales, budgets and quality expectations. For example, ordering and reporting on office resources or sourcing information. Inform line manager or supervisor on any changes, anomaliesor concerns
• Identify, collate and handle data and information from different sources such as business, stakeholder records and delivery notes Share securely, confidentially and in line with organisational expectations and requirements
• Be aware of the organisation’s priorities andactivities, and how the role supports these. For exampleundertaking routine tasks such as presenting information and producing documents
• Identify issues and escalate problems to others 
  when beyond remit
• Plan and review workload with supervisor to 
  ensure best use of time to complete allocated tasks to 
  deadlines
• Keep up to date with sector developments to enhance skills and follow a continuous professional development plan

You will complete an End Point Assessment this will involve the following: 

• Showcase/Portfolio 
• Interview 
• Practical Observation 
• Professional Discussion