Ref: 2000043046

LEVEL 2

Apprentice Sales Office Administrator

NATIONAL FLOORCOVERINGS LTD

Sales, marketing and procurement

This exciting opportunity has arisen to work for a growing company within the sales office. The successful candidate will contribute to maintaining excellent customer service standards while ensuring the smooth flow of information between customers, the sales office, and production departments providing essential administrative support

APPRENTICESHIP

OVERVIEW

The role involves processing customer orders, coordinating with manufacturing teams, monitoring stock availability, and handling customer enquiries professionally and efficiently.

Key Responsibilities

Accurately input customer orders onto the company’s systems in a timely manner.
Process amendments, cancellations, and updates to customer orders as required.
Liaise closely with manufacturing and production teams to ensure customer orders are scheduled and fulfilled correctly.
Check stock levels and product availability to support customer enquiries and order processing.
Communicate delivery information and order status updates to customers.
Handle incoming telephone calls professionally and courteously.
Take customer orders over the telephone and ensure all details are accurately recorded.
Support the Sales Office Manager and wider sales team with general administrative duties.
Work collaboratively with colleagues across sales, production, and logistics functions.

As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions.
Complete all required assignments with by the required timeline
Build up your portfolio of ongoing evidence.
Access support from your tutor/assessor and your manager .

Company Benefits :

Holidays: 23 days plus 10 Bank Holidays – 3 to 5 days are fixed due to closure

Annual salary increases and also performance based increases.

Uniform provided

Pension

Free On-site Car Parking

Please check the time it will take to travel and also the cost.
You will be required to attend Kirklees College, The Waterfront Centre for your studies.

Desired Skills

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Team working, Initiative, Patience, Excellent Timekeeping, Excellent attendance, Microsoft Office, Word & Excel

Qualifications

GCSE in Maths and English with grade C/4 or above (Essential)BTEC in ICT with grade Pass, Merit or Distinction (Desired)

What will I learn

Overview of the Customer Service Level 2 Apprenticeship Standard.

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

Knowing your customers
Understanding the organisatio
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge

Skills:

Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge

Behaviours/Attitude:

Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”

You will complete an End Point Assessment. This will involve the following:

Showcase/Portfolio
Interview
Practical observation
Professional discussion

You are given time off, one day per week, to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.

Apprenticeship Outcome

There is a strong possibility that you will gain a permanent position following successful employment as well as the achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.

About the employer

NATIONAL FLOORCOVERINGS LTD

Heckmondwike is the UK’s leading manufacturer of commercial fibre bonded carpets and carpet tiles.

We have an annual turnover of approximately £25 million and 150 employees.

From its manufacturing site in West Yorkshire, Heckmondwike FB has been offering one of the widest ranges of fibre bonded carpets and carpet tiles for over 50 years. Used in education, commercial offices, retail outlets and extensively by architects and developers, the company is committed to manufacturing design-led, yet hard-wearing carpets and carpet tiles.