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Adult, Employer
Level 2
Adult!Employer
Business and Enterprise

Certificate in Principles of Customer Service Level 2

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  • Attendance - Part-time
  • Duration - 10 weeks (self-led)
  • Start Date - Flexible from 12 January
  • Where - Online
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COURSE

OVERVIEW

This course is a fully online course, despite being fully online candidates will also be given support from a tutor to help and assist with their study programme if and where required. This course is aimed at people who wish to improve their CV in the Customer Service sector with a formal qualification. By achieving this course you will enhance your knowledge of the fundamentals of Customer Service.
The areas that are covered in this qualification are Principles of Customer Service and Delivery, Understand Customers and Understand Employer Organisations. Anyone wishing to retrain or just simply update their Customer Service skills would benefit hugely from studying this course.
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Adult Skills funding may be available to cover the course fee. To find out if you are eligible for funding, please email customerservices@kirkleescollege.ac.uk If you are not eligible for funding the full course cost is £540.
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WHAT CAREER PATHWAYS CAN THIS COURSE LEAD TO

Wide range of jobs in this industry

Excellent choice of employers in this industry

Qualifications & levels explained

There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.

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