Level 2
Adult!Employer
Business and Enterprise
Certificate in Principles of Customer Service Level 2
- Attendance - Part-time
- Duration - 10 weeks (self-led)
- Start Date - Flexible dates from September
- Where - Online
COURSE
OVERVIEW
This course is a fully online course, despite being fully online candidates will also be given support from a tutor to help and assist with their study programme if and where required. This course is aimed at people who wish to improve their CV in the Customer Service sector with a formal qualification. By achieving this course you will enhance your knowledge of the fundamentals of Customer Service.
The areas that are covered in this qualification are Principles of Customer Service and Delivery, Understand Customers and Understand Employer Organisations. Anyone wishing to retrain or just simply update their Customer Service skills would benefit hugely from studying this course.
For more information on this course and help with enrolment, please call the enrolment hotline on 01484 437100. Phonelines open on Monday 10 August and are open Monday – Friday, 9am – 4pm.
Finance and Funding
This course costs £540. To find out if you are eligible for funding, please email customerservices@kirkleescollege.ac.uk
Entry Requirements
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Assessment Methods
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Course Progression
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Career Progression
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WHAT CAREER PATHWAYS CAN THIS COURSE LEAD TO
Wide range of jobs in this industry
Excellent choice of employers in this industry
Qualifications & levels explained
There is a wide range of qualifications and levels available, but not all of them may be right for you. If you’re not sure what qualification type or level you should be searching for, take a look at our qualifications explained.
Find the perfect career
We can help you find that perfect career even if you’re not sure what it is yet! At Kirklees College, our mission is to make you as successful as you can be, from finding the right career to gaining the right skills.